Warranty, Refund Policy
Because our services involve device evaluation, labor, and hardware components, refunds for completed services or installed components are generally not offered once work has begun.
1. Upfront Pricing & Approval
Customers receive clear, upfront pricing before any service is performed. No work is started without customer approval.
2. Cancellations Before Service Begins
If a customer chooses to cancel before any service work has started, they may be eligible for a refund of any deposit paid, minus any diagnostic or evaluation fees, if applicable.
Diagnostic or evaluation fees are non-refundable, as they cover time and expertise already provided.
3. No Refunds After Service Completion
Once a service has been completed or components have been installed, refunds are not provided.
In such cases, the applicable remedy is limited to warranty service as outlined below.
Most hardware-related services performed by C & C Cellphone and Computer Repair include a 90-day Limited Warranty, which covers:
- Workmanship related to the completed service
- Installed service components provided by C & C Cellphone and Computer Repair
Warranty Does NOT Cover
- Physical or accidental damage after service
- Liquid or moisture damage
- Software-related issues or data loss
- Issues unrelated to the completed service
- Damage caused by subsequent service performed by another provider
- Normal wear and tear
Warranty claims do not qualify for refunds. The warranty remedy is limited to repair or replacement of the affected service component, at our discretion.
Important Disclosures
- Service outcomes may vary depending on device condition, prior repairs, and component availability.
- Customers are responsible for backing up all data prior to service. C & C Cellphone and Computer Repair is not responsible for data loss.
- C & C Cellphone and Computer Repair is an independent device service provider and is not affiliated with, endorsed by, or authorized by any device manufacturer.
- All trademarks belong to their respective owners.
For refund or cancellation questions, please contact us at:
- Address: 1149 N Hwy 67, Florissant, MO 63031
- Phone: (314) 307-5373
- Hours: Mo – Fr: 10:00 AM – 8:00 PM, Sa: 11:00 AM – 8:00 PM, Su: 12:00 PM – 6:00 PM